Privacy Policy

Last Updated: April-2025

At Sykaa Platforms, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our IT cloud-based services, including our website, mobile applications, and any other related services (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our Services.

1. Information We Collect

We collect different types of information in order to provide and improve our Services:

• Personal Information: When you sign up for an account or use our Services, we may collect personal information such as your name, email address, phone number, company name, billing address, and other contact information.
• Account Information: We collect information related to your use of our services, including account settings, preferences, and activity logs.
• Usage Data: We automatically collect usage data when you access our Services. This may include your IP address, browser type, device information, operating system, and activity data on our website and applications.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To provide you with our cloud-based IT services, including managing your account, processing payments, and delivering requested features.
• Improvement of Services: To analyze and improve the performance, functionality, and user experience of our Services.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical support.
• Marketing and Communications: With your consent (where required by law), we may send you promotional emails, newsletters, or other marketing communications related to our services. You can opt-out at any time.
• Security and Legal Compliance: To monitor the security of our platform, detect fraud, and comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who help us operate our Services, such as payment processors, cloud storage providers, email service providers, and analytics services.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
• Legal Obligations: We may disclose your information if required by law or if we believe such action is necessary to comply with a legal obligation, protect our rights, or safeguard the security of our Services.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. If you request deletion of your account, we will delete your personal information in accordance with applicable laws, except for information we are required to retain for legal or business purposes.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You can request to access the personal information we hold about you.
• Correction: You can update or correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information.
• Opt-Out: You can opt out of receiving marketing communications at any time.
• Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us using the contact details provided at the end of this policy.

6. Data Security

We take the security of your information seriously and implement industry-standard technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

If you are accessing our Services from outside the country where we are based, please be aware that your data may be transferred to, and processed in, countries with data protection laws that may differ from those in your country.

8. Children's Privacy

Our Services are not intended for children under the age of 13 (or the equivalent minimum age in the relevant jurisdiction). We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Sykaa Platforms Private Limited®
Email: contact@sykaaplatforms.com